We are committed to respecting your privacy and to complying with applicable data protection and privacy laws. So, you can be assured that any information you provide to us will be used strictly in accordance with the terms laid out in this Privacy Statement.
We have provided this Privacy Statement to help you understand how we collect, use and protect your information when you call us or visit our web sites and when you generally use our products and services. We wish to help you make informed decisions so, please take a few moments to read the sections below and learn how we may use your personal information. You should also show this notice to anyone else who may be insured to drive the car covered under your policy.
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you ask for a quote and purchase our products and services, make customer enquiries, register for information or other services, request product information, or when you respond to communications from us (such as questionnaires or surveys).
The type of personal information we may collect could include, for example, your name and postal address, date of birth, gender, telephone and mobile phone numbers, email address, and credit/debit card information; lifestyle and other information collected on registration or through surveys. If you choose to provide us with personal information, it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Information defined as ‘sensitive data’ within the Data Protection Act 1998 includes for example, medical history, claims history, criminal convictions, etc. We may collect such information at various stages of our relationship with you and by accepting your policy with us you agree to us collecting such information. We are unable to offer you any insurance product unless you provide explicit consent for the collection and use of such sensitive data as defined in the Act. All personal information will be held in strictest confidence and used only for the purposes for which we collect it.
If you would like us to remove any personal information from our records, then please write to us at 37 Rolle St, Exmouth, Devon,EX8 2SN. Please be ready to quote your full name, address and if applicable your policy number when contacting us. We will make all reasonable efforts to delete your information from our files if it is deemed appropriate.
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for: business purposes, such as for quality control and training; processing necessary for the entering into or the performance of a contract; to prevent unauthorised use of our telecommunication systems and web sites; to ensure effective systems operation; to meet any legal obligation; in your vital interests; in order to prevent or detect crime; and for the purposes of the legitimate interests of the data controller. Please visit the following web sites for further information:
If you use our web site, then please be aware that it may contain links to other web sites. We accept no responsibility or liability for the content of these web sites. If you choose to visit another web site via our web site, you will need to contact them separately to have your name and address deleted from any list they might hold.
Depending upon the type of browser you are using, you may be able to configure your browser so that:
you are prompted to accept or reject cookies on an individual basis; or
you may be able to prevent your browser from accepting any cookies at all.
You should refer to the supplier or manufacturer of your web browser for specific details about cookie security.
We will endeavour to treat all your personal information as private and confidential. Other than under the terms of this Privacy Statement we will not disclose any of your information to anyone. We would like to bring your attention though to our obligations to disclose information in the following four exceptional cases permitted by law. These are:
where we are legally compelled to do so;
where there is a duty to the public to disclose;
where disclosure is required to protect our interest;
where disclosure is made at your request or with your consent.
From time to time we will employ agents and subcontractors to process your information on our behalf. We may allow such agents and subcontractors, including collection agencies and field collectors, access to your personal information. The same duty of confidentiality and security will apply to our agents and subcontractors and all processing will be carried out under our instruction.
Should you take the decision to make a complaint about the service we have provided, we may be obliged to forward details about your complaint, including your personal information, to the relevant ombudsman in existence at the time. You can be assured that they are similarly obliged to adhere to the Data Protection Act and keep your information strictly confidential.
In the unfortunate event that you have to make a claim then we will need to disclose information with any other parties involved in that claim. This may include third parties involved with the claim, any third party’s insurer, their solicitor or similar representative, medical teams, police and other investigators. If necessary we may also have to investigate your claims and conviction history in the course of administering the claim. You can be assured that we will keep such investigations strictly confidential.
Insurers pass information to the Claims Underwriting and Exchange Register, run by Insurance Database Services (IDS) and the Motor Insurance Anti-Fraud and Theft Register, run by the Association of British Insurers (ABI). The aim is to help insurers check information provided and also prevent fraudulent claims. When we deal with your request for insurance, if applicable, we may search these registers. Under the conditions of your policy, you must tell us about any incident (such as accident or theft) which may or may not give rise to a claim. When you tell us about an incident we will pass information, relating to it, to the registers.
Your policy details will be added to the Motor Insurance Database (MID), run by the Motor Insurers Information Centre (MIIC). This may be consulted by the Police in order to establish who is insured to drive the vehicle. If you are involved in an accident (in the UK or abroad), other UK insurers, the Motor Insurers’ Bureau and MIIC may search the MID to ascertain relevant policy information. Persons with a valid claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID. You can find out more about this by calling us or at www.miic.org.uk.
Fraud prevention and detection notice
In order to prevent and detect fraud we may at any time:
share information about you with our other Group companies;
pass your details to Insurance Hunter a central insurance application and claims checking system whereby it may be checked against information held by Insurance Hunter and shared with other insurers;
check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.
We and other organisations may also use and search these records to:
help make decisions on motor, household, business, credit, life and other insurance proposals and insurance claims for you and members of your household;
trace debtors, recover debt, prevent fraud and to manage your accounts or insurance policies;
check your identity to prevent money laundering unless you furnish us with other satisfactory proof of identity;
undertake credit searches and additional fraud searches. If you would like details of the agencies we use please call 0845 1300 231 (lo-call rate) .
We recognise that our customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. We are constantly reviewing and enhancing our technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction.
On our web sites we have taken care to protect any information that you have given us. Our Quote Engines and our Third Party Merchant also use industry standard secure certificates with 128 bit encryption technology, for example, to encrypt sensitive information such as your credit card and other financial information.
Please be aware that communications over the Internet, such as emails/webmails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
It may be necessary to transfer your personal information to other Group companies or service providers located in countries outside of the EEA**. This may happen where our servers or suppliers and service providers are based outside of the EEA or where you use our services and products while visiting countries outside of the EEA. The data protection and other laws of these countries may not be as comprehensive as those in the UK or the EU – in these instances we will take steps to ensure that your privacy rights are respected.
** The European Economic Area (EEA) currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein
How your information will be used
Your information will be used for a number of purposes which include:
automatically processing your quotations;
managing and administering your policy including claims handling;
delivering any services, products or information requested by you;
responding to complaints or policy enquiries;
administering debt recoveries;
verifying your identity when required (we take our data security very seriously and we may need to ask you for other ‘identifiable’ information to protect your data from unauthorised access);
undertaking market and product analysis based on your use of our services and products;
keeping you informed about products, services, promotions, special offers and new developments;
fraud prevention and detection purposes;
credit scoring or other automated decision making systems to process and record personal information.
Graham Sykes Limited and our agents may use your information to keep you informed by post, telephone, e-mail or other means, of products or services which may be of interest to you. If you do not wish your information to be used for these purposes please click here.
We may also contact you with a reminder that your insurance is due for renewal.
We may disclose information about you and your policy:
(b) for your benefit and in order to ensure an efficient administrative process. We may discuss with and take instruction for change to your insurance policy from yourself, spouse or partner, parents, and drivers already named on the motor policy. If you do not want us to do this then please write to the Underwriting Department, Graham Sykes Limited, 37 Rolle St, Exmouth, Devon, EX8 2SN.
(c) where it is necessary to deliver the products and services ordered or used by you. For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy our products or services. It may also be necessary for us to pass your data to the organisation from whom you have ordered any products or services other than your Graham Sykes Limited insurance product, such as a travel insurance or home insurance provider, a Personal Accident Cover provider, a Car Hire cover provider, etc. At all times, Graham Sykes Limited will remain the Data Controller unless we inform you otherwise.
We may also be obliged to disclose your personal information to meet any legal or regulatory requirements or obligations in accordance with applicable law.
Access to your Information
You can write to us at any time to obtain details of the personal information we may hold about you.
Please write to the Manager, Graham Sykes Limited, 37 Rolle St, Exmouth, Devon, EX8 2SN.
Please quote your name and address together with your policy number. We would be grateful if could also provide brief details of what information you want a copy of (this helps us to more readily locate your data).
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you. To this extent therefore, we would be grateful if you could provide two forms of identification such as a copy of a driving licence, passport or document containing your signature and a copy of a recent utility bill that confirms your address.
in accordance with the Data Protection Act 1998 we are entitled to charge £15 to cover the administration costs involved with this process. Please make accompanying cheques payable to ‘Graham Sykes Limited’.
The Data Controller is Graham Sykes Limited (Registered Number: 04623595 ). In this Privacy Statement ‘we’, ‘us’, and ‘our’ means Graham Sykes Limited .
Graham Sykes Limited is authorised and regulated by the Financial Conduct Authority. Our firms FCA number is 300310
If you are unhappy with our service, we have a complaints procedure, details of which are available on request. You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we have dealt with your complaint. The FOS website is www.financial-ombudsman.org.uk
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All Rights Reserved by Graham Sykes Limited.