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The cost of heating oil has increased significantly recently, resulting in the theft of heating oil from both domestic and commercial properties raising.
The first indication that a theft has taken place is often when the heating stops working. Usually, it’s assumed the boiler is at fault, but regrettably the problem is often that there’s no oil left. Thefts vary from small amounts being stolen to the whole tank being drained. The methods used by the thieves can be very crude, including drilling or punching holes in the side of the tank and then filling jerry cans.
What you can do to prevent losses:
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If you are unhappy with our service, we have a complaints procedure, details of which are available on request. You may be able to refer a complaint to the Financial Ombudsman Service (FOS) if you are unhappy with how we have dealt with your complaint. The FOS website is www.financial-ombudsman.org.uk
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